We’re here to meet your technological needs. You have various options for getting help. Whether you have a question, request or problem about Office 365, your uoAccess credentials, MFA, software, or hardware, you can count on us.

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See all the ways you can get assistance from us:

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Self-Service Centre

  • Open, track and manage your requests with the Self-Service Centre. If you are an active member of the university (student, professor or employee) with uoAccess ID, contact us by using the service centre. 
  • If you are a visitor without uoAccess credentials and you need assistance with questions related to technology, we invite you to fill out the visitor's request form
  • See features and resources.
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Live chat

  • Hours for live chat: 
    • Monday to Friday from 8:30 a.m. to 4:30 p.m.
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In-person support

  • Visit us at Morisset Library, 1st floor

  • The Service Desk is open: 

    • Monday to Friday from 8:15 a.m. to 8:00 p.m.

    • Weekends from 11:00 a.m. to 4:00 p.m.

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Telephone support

  • Call us at 613-562-5800 ext. 6555
  • Telephone support hours: 

    • Regular hours of operation for telephone support are Monday to Friday from 8:00 a.m. to 4:30 p.m

    • Extended support through trained uOttawa students is offered on Monday to Friday from 4:30 to 8:00 p.m. and on weekends from 11:00 a.m. to 4:00 p.m. Requests that fall outside their area of expertise will be addressed as priority requests the following business day.

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Student IT Care

  • We help you explore and navigate uOttawa's digital landscape. Get one-on-one tech support and learning from uOttawa student experts.

  • Service is obtained by booking an appointment. You can choose the topic: a 30-minute, one-on-one learning and support session for uoZone, Brightspace, Zoom and more!

We are closed on these days in 2022:

  • New Year's Day: January 1
  • Good Friday: April 15
  • Easter Monday: April 18
  • Victoria Day: May 23
  • Canada Day: July 1
  • Civic Holiday: August 1
  • Thanksgiving Day: October 10
  • Christmas Day: December 25
  • Boxing Day: December 26

 

Consult the maintenance and outages schedule

 

 

 

 

 

 

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