We’re here to meet your technological needs. You have various options for getting help. Whether you have a question, request or problem about Office 365, your uoAccess credentials, MFA, software, or hardware, you can count on us.
See all the ways you can get assistance from us:
- Open, track and manage your requests with the . If you are an active member of the university (student, professor or employee) with uoAccess ID, contact us by using the service centre.
- If you are a visitor without uoAccess credentials and you need assistance with questions related to technology, we invite you to fill out the .
- See .
- Hours for live chat:
- Monday to Friday from 8:30 a.m. to 4:30 p.m.
Visit us at Morisset Library, 1st floor
The Service Desk is open:
Monday to Friday from 8:15 a.m. to 8:00 p.m.
Weekends from 11:00 a.m. to 4:00 p.m.
- Call us at 613-562-5800 ext. 6555
Telephone support hours:
Regular hours of operation for telephone support are Monday to Friday from 8:00 a.m. to 4:30 p.m
Extended support through trained uOttawa students is offered on Monday to Friday from 4:30 to 8:00 p.m. and on weekends from 11:00 a.m. to 4:00 p.m. Requests that fall outside their area of expertise will be addressed as priority requests the following business day.
Student IT Care
We help you explore and navigate uOttawa's digital landscape. Get one-on-one tech support and learning from uOttawa student experts.
Service is obtained by booking an appointment. You can choose the topic: a 30-minute, one-on-one learning and support session for uoZone, Brightspace, Zoom and more!