large room with students working at computers

Technical support for students

Need help? We have staff across campus to help you solve all sorts of technical issues and learn more about digital applications, programs and tools. Check out this list of university-wide and faculty-specific support!

We are the University of Ottawa’s main IT support team.

Contact us if:  

  • You’re having trouble with your uOttawa accounts and passwords (uoAccess username and password, multi-factor authentication enrolment, VirtuO, uOttawa Microsoft 365 accounts, email error messages, etc.)
  • You can’t connect to eduroam for wireless access
  • You’re having trouble with an application or you need installation help with University-supported software (Acrobat Pro, Antidote, Maple, MatLab, Mathematica, Microsoft applications, SPSS, SurveyMonkey, Student Labs and more)
  • You need digital safety and security support (antivirus programs, multi-factor authentication, IT security assessment, compromised account, data security, recovering lost files with a uOttawa account)
  • You’ve noticed a problem with a uOttawa webpage
  • You’re having trouble with a University-owned computer or printer, technology purchase, or internal hosting for research and data storage

Urgent help requests during regular business hours: 613-562-5800 ext. 6555 
Information Technology student website  
Information Technology information for new students 

Send a Self-Service Centre request

 

Student IT Care is an online learning support service for students. Get one-on-one tech support and learning from uOttawa student experts. You can even book a consultation to learn to use online tools more effectively. For information on applications like Brightspace, Adobe Connect, Zoom, Microsoft 365 (Word, Excel, PowerPoint) and more, visit our website.

Student IT Care website
Book a consultation

 

The library has resources to help you learn to use online applications and tools.

Contact us if:

  • You’re having trouble accessing online course packs
  • You’d like to learn how to use specialized programs and applications like SPSS
  • You’d like to learn how to use uOttawa’s online library
  • You’d like to learn how to use online tools for academic referencing

Call the library: 613-562-5213  
Send a technical support request
Library website 
Chat schedule

Chat with a librarian

 

Speak directly with Brightspace technicians and representatives to solve your Virtual Campus issues quickly.

Tip: If you’re in the middle of an exam, take screenshots of the problem and contact your professor immediately. Then, contact a Brightspace technician.

Technicians respond 24 hours a day, 7 days a week.

Call a Brightspace technician: 1-866-811-3201 
Virtual Campus support (for students) 
Technical articles and Q&A’s (for students)
Chat with a Virtual Campus specialist

Our team supports engineering students, professors and staff. We handle both general and specialized requests concerning software and technological tools exclusively used by the Faculty. Visit our website for information on software and applications, computer labs and printing services. Our team can also support Remote Apps.

Email Engineering IT Services 
Engineering IT Services website 
Send a Self-Service Centre request

 

We provide a range of resources and services to support students, promote integration of technology and foster digital literacy across the Faculty’s programs. For information about our in-person and online services, contact us or go to our website.

Call the Resource Centre: 613-562-5861 
Faculty of Education Resource Centre website 
Email the Faculty of Education Resource Centre 

 

Medtech supports the Faculty of Medicine’s academic mission with best-in-class integrated information management solutions and services that are responsive, cost effective and timely. We handle all Faculty activities relating to technology.

We can help you with the following:

  • Basic support and virus cleanup
  • Installation of software provided by the University (Microsoft 365, antivirus, etc.)
  • Diagnosis of physical problems with computer components

Call Medtech: 613-562-5648 
Medtech website 
Send a Self-Service Centre request

 

Our team supports Telfer students, professors and support staff. For information on specialized software and applications, as well as lab and equipment reservations, see our website.

Telfer IT support website 
Telfer IT support request form