Membership policies

Please review the following policies as they pertain to your membership.

Access to sports facilities

To have access to the sports facilities, you must be a member of Sports Services. You are automatically a member of Sports Services if: 

  • You are a registered student at the University of Ottawa for the current semester and your registration is in good standing. 

  • You are a regular support staff member, a teaching member contributing to social benefits or a retiree from the University of Ottawa. 

  • You purchase a Sports Services membership and your account is in good standing. 

Those aged 15 and under must be accompanied into the facility and change rooms by a responsible individual aged 16 and over. 

Accuracy of information

Despite all efforts to publish accurate information, there is a possibility that some errors may have been overlooked. In cases such as these, corrections will be posted on the Sports Services website in a timely manner.

Cancellation of activities

For activity cancellations at Montpetit Hall, call 613-562-5800 ext. 4327 during regular hours of operation or go to the client services desk. 

For cancellation of sports at the Minto Sports Complex, call 613-562-5789 during regular hours of operation or go to the client services desk. 

Sports Services reserves the right to adjust schedules as required. Late cancellations are posted at the entrance of the room in question. 

Swimming Admission Policy

Health and Safety

Serious Medical Conditions 

Users of our facilities must ensure they are fit to participate in physical activities. Those with a condition affecting their ability to participate must take appropriate safety precautions for their own safety. Any person with a serious medical condition should be accompanied by an adult knowledgeable of their condition and responsible for their direct supervision. 

False entry

Any person using another person's card, or a forged or altered card, is subject to the sanctions of the University regulations on fraud and will lose their membership privileges without refund. People who try to admit another person to our facilities illegally shall be expelled from the premises and will lose their membership privileges without refund. 

Anyone under the influence of alcohol or other substances will be denied access to the sports facilities.

Parking Permit for HLC Members

A 2-hour-per-visit parking permit in the Sports Complex garage is included in the membership of all members except registered students. Permit holders are able to park in any of the non-reserved parking spaces. The permit is valid for the duration of the membership agreement and as long as the member is in good standing. All permits are issued at time of purchase, are non-transferable, remain the property of the University of Ottawa and must be returned upon request. There is a $10 fee (plus taxes) for the replacement of a lost or stolen permit. This permit is only valid for the registered vehicle and while the permit holder is present at the HLC. Officers may verify and issue infraction notices accordingly. 

Temporary suspension of membership

Sports Services looks to provide certain flexibility to its members. To this end, you can request the temporary suspension of your membership for a minimum of one month and only once over the duration of your membership. 

Refunds

How to get a refund

Your registration is not confirmed until payment is received. We accept Visa, MasterCard, debit card, cash and cheques (made payable to the University of Ottawa). All returned cheques are subject to administrative charge. Programs may be cancelled due to insufficient registration. A full refund will be issued in these situations.

For all refunds, your original receipt is required.

Memberships are non-transferable and non-refundable. Certification programs, locker rentals, group fitness cards and personal training services are non-refundable.

Outdoor activities are not refundable, unless you find someone to take over your reservation. In such case, a $10 or 10% administration fee (whichever is higher) will be deducted from the initial price.

Intramural: A refund may be issued for a withdrawal before the second game of play. After, refunds will only be issued due to illness or injury, in which case documented proof will be required (doctor's note). A 25% withdrawal fee will apply to any all refunds.

Other activities: if you are unable to participate in the activity, a $10 or 10% administration fee (whichever is higher) will be deducted from the initial price ONLY if you withdraw prior to the second meeting of the activity.

For all camps, a confirmation letter is required. A 10% administrative fee will be applied. Partial refunds for daily absences will not be provided.

Taxes

All costs listed are subject to applicable taxes at the applicable rate. Sports Services reserves the right to revise its pricing without notice.

Using our Facilities

If you are not familiar with the use of any piece of equipment, please ask the attendant on duty for safety guidelines.

The centres can become very busy. We suggest that you spread out your training sessions throughout the day. Cardiovascular equipment and treadmills can be reserved no more than 45 minutes in advance. Furthermore, you cannot book more than two consecutive sessions on one given machine.

Out of courtesy, please wipe off the equipment after use.

For safety reasons, all members must secure weights with collars and may not wear sandals.

To prevent accidents, leave your bags in your locker, and put all pieces of equipment back in their respective areas.

The Manager of Instructional and Fitness / Wellness programs remains responsible for administering the fitness centres.