During the COVID-19 pandemic, many exams will be conducted online. Here are the resources available to you during this crucial time.
To prepare – Your main resource for preparing for an exam is your professor. Ask your professor what to expect. You should also familiarize yourself with the platform that will be used. It may not necessarily be the same one for all your exams. Conduct a few tests beforehand to ensure that everything will work as planned on the day of your exam (platform, login, account, Internet connection).
During the exam – If you encounter problems after having taken all these precautions, the first resource you should turn to is still your professor. Contact the professor immediately to let them know and to get help. If the technical or access problems persist, contact the IT Service Desk by by , by phone at 613-562-5800, ext 6555, or by using the various help options on the . They offer help from Monday to Friday from 8:15 a.m. to 8 p.m., and on Saturdays and Sundays from 11 a.m. to 4 p.m. You can also get help at any time through the BrightSpace platform, by or by phoning 1-866-811-3201.