Complete the refund form to obtain a Flex or Meal plan refund. Prior to completing this refund request, it is necessary to ensure that you are eligible for a refund. Please consult the uOttawa Cardholder agreement section 9 and section 15. Please note, submission of a refund request does not guarantee that your refund request will be approved.
Managing your account
The easiest way to add funds, check your account balance, view your transaction history, or deactivate your uOttawa card if it is lost or stolen, is to go online.
Adding funds
Online
Log in with your uoAccess username and password. Your uoAccess ID is the short name before your @uOttawa.ca e-mail address (ex: jsmit000).
Accepted forms of payment:
- Visa
- MasterCard
- Interac online transfer (BMO, TD Canada Trust, RBC and Scotiabank).
You must deposit at least $25.
Parent access
Use the student’s number and last name to log into the account. Parents can add funds but cannot view transactions or deactivate the card.
Visitor access
You can log in as a visitor. Enter your card number and PIN (which you can find by scratching out the shaded area on the back of the card).
You can change the PIN (recommended), reload your card and protect your funds in case of card loss or theft. Keep your card number in a safe place so you can deactivate your card if you lose it.
We also recommended that you go to the uOttawa Card Service offices to add your name and email address to your account.
Card loader
- Use one of the stations at:
- Morisset Hall (first floor)
- Fauteux Hall (fourth floor, in library)
- Lamoureux Hall (in library, room 203)
- Tabaret Hall (InfoService, Room 129)
- 90 University (lobby)
- Roger Guindon Hall (in library)
- Tap your uOttawa or Discover uOttawa card on the reader.
- Pay with Visa, MasterCard or Interac Flash.
- Tap your card on the reader again to finalize the transaction.
To buy a Discover uOttawa card ($3.00), touch the screen and select “purchase visitor card”.
In person
Go to the uOttawa Card Service offices.
Accepted forms of payment:
- Credit card (Visa, Mastercard)
- Interac
- Certified cheques or money order (Canadian dollars, made out to “uOttawa Card Service”).
- uOttawa Card Service does not accept cash
Refund Request Form
Disputing a charge
If you notice a transaction that you did not authorize, you must first try to settle the problem directly with the service provider. If you cannot successfully resolve the issue with the service provider, and you wish to dispute the charge, you must notify the uOttawa Card Service in person within 30 days of the transaction date.
Note: All charge disputes are dealt with on a case-by-case basis.