Student on his bed with her laptop

Managing your account

The easiest way to add funds, check your account balance, view your transaction history, or deactivate your uOttawa card if it is lost or stolen, is to go online.

Log in with your uoAccess username and password. Your uoAccess ID is the short name before your @uOttawa.ca e-mail address (ex: jsmit000).

Accepted forms of payment:

  • Visa
  • MasterCard
  • Interac online transfer (BMO, TD Canada Trust, RBC and Scotiabank).

You must deposit at least $25.

Parent access

Use the student’s number and last name to log into the account. Parents can add funds but cannot view transactions or deactivate the card.

Visitor access

You can log in as a visitor. Enter your card number and PIN (which you can find by scratching out the shaded area on the back of the card).

You can change the PIN (recommended), reload your card and protect your funds in case of card loss or theft. Keep your card number in a safe place so you can deactivate your card if you lose it.

We also recommended that you go to the uOttawa Card Service offices to add your name and email address to your account.

  1. Use one of the stations at:
    • Morisset Hall (first floor)
    • Fauteux Hall (fourth floor, in library)
    • Tabaret Hall (InfoService, Room 129)
    • 90 University (lobby)
    • Roger Guindon Hall (in library) 
  2. Tap your uOttawa or Discover uOttawa card on the reader.
  3. Pay with Visa, MasterCard or Interac Flash.
  4. Tap your card on the reader again to finalize the transaction.

To buy a Discover uOttawa card ($3.00), touch the screen and select “purchase visitor card”.

Go to the uOttawa Card Service offices.

Accepted forms of payment:

  • Credit card (Visa, Mastercard)
  • Interac
  • Certified cheques or money order (Canadian dollars, made out to “uOttawa Card Service”).

If your card is lost or stolen, you should immediately deactivate it to protect your funds. You are responsible for any transactions made before the card is deactivated, so you must act fast.

If you need Flex dollars immediately but the uOttawa Card offices are closed, you can purchase a Discover uOttawa card to use in the meantime. However, you will not be able to transfer the balance to your uOttawa card.

  • Retrace your steps and return to the places you last were.
  • Contact the lost and found office.
  • If your card is turned into the uOttawa Card Service, we will contact you by email.

If you suspect or know that your card has been stolen on campus, report the incident to Protection Services so that they can investigate. You can deactivate your uOttawa card by following the steps mentioned below in the "Deactivate your card" section. 

If you don’t need your card right away, we recommend that you wait a few days before requesting a new one. Go to the uOttawa Card Service office to obtain a new card. A $25 fee applies. Your old card will be deactivated and you will not be able to reactivate it.

If you find a uOttawa card, return it to the uOttawa Card Service. If you are not on campus, you can mail it to us.

Log in using your student number and uoAccess password.

  1. Select “Manage Account”.
  2. On the left, click “Deactivate card”.
  3. Click “Confirm”.

Have you found your lost card?

You can reactivate it by going to the uOttawa Card Service offices.

Disputing a charge

If you notice a transaction that you did not authorize, you must first try to settle the problem directly with the service provider. If you cannot successfully resolve the issue with the service provider, and you wish to dispute the charge, you must notify the uOttawa Card Service in person within 30 days of the transaction date.

Note: All charge disputes are dealt with on a case-by-case basis.