Ask and contact

One speaking online — Library

Ask and contact

Have a question? We’re here to support you. The library offers you several ways to get in touch with a librarian virtually through our online service or in person.

How to get in touch

Chat service / Text

Check out the chat / text schedule. For quick queries, you can reach us virtually!

Email your question

Send your question to [email protected]. We usually respond within 24 hours.

Call for help!

Speak to a library staff member at 613-562-5213 during opening hours

Chat and text schedule

Chat/text winter schedule 2024

January 8, 2024 - April 7, 2024

Monday - Thursday: 10:00 a.m. to 10:00 p.m.
Friday: 10:00 a.m. to 5:00 p.m.
Saturday and Sunday: noon to 6:00 p.m.

Chat/text spring schedule 2024

April 8, 2024 - April 26, 2024

Monday - Thursday: noon to 4:00 p.m.
Saturday and Sunday: Closed

Chat/text summer schedule 2024

April 29, 2024 - August 2, 2024

Monday - Thursday: 10:00 a.m. to 5:00 p.m.
Friday: 10:00 a.m. to 4:00 p.m.
Saturday and Sunday: Closed

Chat/text Late summer schedule 2024

August 5, 2024 - September 8, 2024

Monday - Thursday: noon to 4:00 p.m.
Saturday and Sunday: Closed

The Chat will be closed on the following days:

May 20, 2024
July 1, 2024
August 5, 2024
September 2, 2024

Ask a Librarian is a collaborative virtual reference service that offers real-time research assistance from librarians and library staff from participating Ontario universities including the University of Ottawa. You can find the Privacy Policy for Ask a Librarian.