Until further notice, the turn around times for receiving data may still be a bit longer than expected. The world-wide shortage of helium has started to ease; therefore, we are back to 50% of our normal output.

FAQ

  • Plan for a normal turn around time of about 3 months.  We always try to get samples done sooner if at all possible.
  • Yes, you can pay via credit card (VISA or Mastercard)
  • A purchase order (PO) number is required only if your institution demands it.
  • Samples are not returned unless prior approval and special arrangements are made with the Lab. You are responsible for the shipping and an extra fee for packing up and sending the samples.
  • For environmental reasons, we now offer to return coolers (and cooler packs) for a nominal fee.  Please let us know if you would like to take advantage of this service to keep coolers out of landfills.